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Homeward Trust Edmonton

Housing Access Coordinator

Support Services – Edmonton, Alberta
Department Support Services
Employment Type Full Time
Minimum Experience Mid-level

About Homeward Trust Edmonton 

Homeward Trust Edmonton (HTE) is a community-based, comprehensive housing organization that provides leadership and resources towards ending homelessness in Edmonton.  We fulfill our mandate by leading initiatives and programs, engaging community stakeholders and partners, conducting research, creating awareness, and funding housing and support projects.

Homeward Trust is the System Planner Organization responsible for implementing Edmonton’s Plan to End Homelessness.  In doing so, we administer funding from three orders of government, and work to align efforts in community around this common goal.  Homeward Trust leads community planning and shared implementation when it comes to ending homelessness in Edmonton. 


Position Summary


 The Housing Access Coordinator is responsible for screening and referring persons seeking assistance due to homelessness or risk of losing their homes. Responsibilities include helping to determine individuals’ eligibility for the Housing First program or other appropriate housing/community support programs, and then providing liaison and warm referral services to connect people with housing and related supports.

 This position reports to the Team Lead, Coordinated Access, and is a member of the Coordinated Access Team. The incumbent works closely with funded agency housing teams, other community agencies, as well as members of the Support Services department. Some time may be spent providing housing access services at multiple locations in the Edmonton community, as well as frequent attendance at partner and agency meetings.


Duties & Responsibilities 


  • Coordinating referrals for access to housing services.
  • This will include referrals received via telephone, email, and fax as well as walk-in clientele.
  • Screening referrals to determine if individuals are eligible for Housing First, and providing resources/information to individuals and community partners where appropriate
  • Negotiating a Housing First referral with an appropriate contracted agency based on capacity, expertise, and caseload of the team.
  • Providing presentations for community agencies on Coordinated Access, and training on how to utilized the established processes to support individuals experiencing homelessness
  • Facilitation of regularly occurring intake and housing meetings between the Coordinated Access team and Housing First Teams
  • Providing a referral to clients who are not appropriate for Housing First to other community resources which are appropriate for the client’s circumstances.
  • Attending meetings and events relevant to primary objectives, as well as providing support to the department manager(s) as required.
  • Establishing professional working relationships with all Housing First Teams to appropriately assist in housing their identified clients. Understand each team’s requirements, and proactively provide housing supports as required.
  • Providing resources and referrals to individuals or families that assist with problem solving and address immediate needs regarding housing.
  • Preparing written reports on a monthly, quarterly and annual basis on the outcomes of assigned  activities, as well as the capacity/occupancy within Homeward Trust funded programs.
  • Preparing materials for use by Homeward Trust administration, as well as contributing to communications and reporting.
  • Utilizing data in Efforts to Outcomes (database) to track successful placement of clients referred by Homeward Trust to contracted agencies.
  • Working in an integrated and supportive manner with all other program areas within Homeward Trust.
  • Participating in and supporting other initiatives within Homeward Trust.
  • Performing other duties related to support services, as required and as time permits.




Education & Experience 


  • Diploma or degree in human services, social work or community planning, with an emphasis on meeting the needs of vulnerable populations, which may include such disciplines and fields of study as social work, rehabilitation practitioner, nursing, or native studies.
  • Minimum 2 years of experience in case management, community outreach, mental health, addictions or housing programs in a front line capacity is preferred.
  • Exposure to or direct work history with principles of evidence‐based practice, client centered, and harm reduction models.
  • Prior experience on meeting the needs of vulnerable populations relative to housing is preferred.
  • Prior work with Indigenous cultures is preferred.


Knowledge, Skills and Abilities 


  • Sound understanding of available housing, income support and related agency/government assistance programs in Edmonton.
  • Demonstrated ability to perform intake, assessment and client referral services.
  • Excellent interpersonal communication skills to connect with individuals, funded agencies and other stakeholders in order to meet Homeward Trust reporting requirements and standards. Able to establish and maintain effective working relationships with coworkers, clients, and community agencies.
  • Experience delivering presentations and training sessions, group facilitation skills will be considered an asset
  • Able to exercise discretion, compassion, and empathy, and maintain confidentiality.
  • Able to work independently, and utilize sound judgment to perform all assigned duties with minimal supervision. Independent problem solving using critical thinking is a component of all tasks.
  • Results focused to meet high standards of performance, able to monitor progress towards goals and make adjustments when necessary, including the ability to review and adjust plans as required
  • Ability to build organizational trust in his or her own professionalism, integrity, and expertise.
  • A confident self-starter, able to meet challenges, and to overcome obstacles.
  • Experience working independently in a fast‐paced environment with competing demands and frequently tight timelines
  • Knowledge and understanding of Indigenous cultures and tradition and ability to work with culturally diverse people. Familiarity with First Nation, Metis and Inuit communities in Alberta and issues and challenges facing those choosing to move to urban centers is an asset.
  • Advanced knowledge Microsoft Office software, “Efforts to Outcomes” (ETO) or other related Access and database programs.
  • Must pass criminal record check including vulnerable sector clearance.


Homeward Trust is committed to achieving a diverse workforce and strongly encourages applications from people of Indigenous heritage, and people from culturally diverse backgrounds.

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.


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  • Location
    Edmonton, Alberta
  • Department
    Support Services
  • Employment Type
    Full Time
  • Minimum Experience
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